Return Policy

Return Policy
All returns are refunded for a store credit in the form of an Electronic Mystic Earth Gift card that can be used at checkout.. All returns must be sent back at the customer's expense and will be accepted back within the following guidelines:
  • ALL RETURNS MUST BE APPROVED BY STORE MANAGMENT PRIOR TO SENDING ITEMS BACK. Please E-mail us at mysticearthonline@gmail.com or call the store at (718)-227-0200 for return approvals.
  • Items must be sent back within 14 days of the delivery date.
  • ALL SALE/CLEARANCE ITEMS ARE FINAL SALE & NOT ELIGIBLE FOR RETURN OR STORE CREDIT.
  • Items must have original tags attached, be unworn and unwashed.
  • Items must be free of stains, makeup, deodorant, or wear.
  • All returns will be refunded via store credit in the form of an E-Gift Card code.
  • Returns are processed within 5-7 business days after your item(s) are delivered.
  • We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
  • Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please contact us at mysticearthonline@gmail.com.
  • All returns must include a copy of the packing slip.
  • Mystic Earth Boutique is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Additional notes: When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Mystic Earth Boutique will not issue a store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a e-gift card.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Mystic Earth Boutique does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Please send all returns to:

Mystic Earth Boutique - Returns Department

4275 Arthur Kill Rd, Staten Island, NY 10309